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News
Conversation to Completion redefines contact center AI
1+ day, 15+ hour ago (480+ words) UPDATED 10:20 EDT / SEPTEMBER 11 2026 Ram Rajagopalan (pictured, right), head of product, AI for Zoom CX at Zoom Communications Inc., has spent the past year building that idea into the company’s virtual agent platform. The industry spent much of the last two…...
DeepSeek releases V4.1-Flash, says it outperforms flagship V4-Pro
2+ day, 11+ hour ago (398+ words) UPDATED 19:45 EDT / SEPTEMBER 10 2026 The company said tests by multiple parties put the open-weight model ahead of its much larger DeepSeek-V4-Pro on performance, cost, speed and total runtime. Starting Sept. 14, requests sent to V4-Pro through DeepSeek’s application programming interface will…...
Arlequin AI raises???28M to build novel AI models that learn complex relationships at scale
2+ day, 18+ hour ago (520+ words) UPDATED 12:35 EDT / SEPTEMBER 10 2026 Paris-based Arlequin AI SAS today announced it raised €28 million, around $32 million, in new funding to accelerate development of a new AI model architecture based on a different type of network that learns complex relationships at scale. The…...
Atlassian upgrades AI coding agents for always-on software development
2+ day, 19+ hour ago (436+ words) UPDATED 12:00 EDT / SEPTEMBER 10 2026 Identifying the next phase of software development as always-on agentic artificial intelligence, Atlassian plc today announced a new set of upcoming Jira features to help engineering teams run AI agents at large scale while governing actions over…...
Typewise orchestrates customer-service AI agents
2+ day, 20+ hour ago (365+ words) UPDATED 11:16 EDT / SEPTEMBER 10 2026 Swiss artificial intelligence startup Typewise AG today launched Nova, a system designed to build, run and continuously improve customer-service AI agents without requiring dedicated operations specialists. Nova isn’t a customer-facing chatbot but an orchestrator that works behind…...
Pigment launches AI-generated interfaces to broaden business planning
2+ day, 22+ hour ago (568+ words) UPDATED 09:00 EDT / SEPTEMBER 10 2026 The new capability, called Pigment Frames, generates custom interfaces connected directly to the company’s underlying planning platform in real time. The company said Frames differs from standalone generative AI tools that can create dashboards or applications but…...
Gravwell adds five AI agents that gather their own investigation context
2+ day, 22+ hour ago (549+ words) UPDATED 09:00 EDT / SEPTEMBER 10 2026 Security data platform company Gravwell Inc. today released Gravwell 5.10, an update that puts five artificial intelligence agents inside a customer’s deployment. The agents collect the context an investigation needs on their own. A Model Context Protocol server…...
JumpCloud extends Agentic IAM with new controls for autonomous AI agents
2+ day, 23+ hour ago (526+ words) UPDATED 08:00 EDT / SEPTEMBER 10 2026 Identity and access management company JumpCloud Inc. today extended its Agentic IAM service to give information technology teams direct control over the autonomous artificial intelligence agents running inside their organizations. Agents now sit in the same directory…...
AI-native CRM startup Lightfield raises $47M to build an AI agent-ready replacement for Salesforce
3+ day, 11+ hour ago (182+ words) UPDATED 19:44 EDT / SEPTEMBER 09 2026 Alex Rampell, a general partner at Andreessen Horowitz, believes that a change of architecture is going to be necessary if enterprises are going to actually entertain the idea of letting AI agents run large parts of their…...
Contact center automation faces its ROI test
3+ day, 13+ hour ago (624+ words) UPDATED 18:22 EDT / SEPTEMBER 09 2026 Contact center automation now has to produce results that businesses can measure. Enterprises are moving past broad claims about AI and asking how deployments affect operating costs, employee performance and service quality. TheCUBE Research frames the Sept....