3+ day, 15+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

1+ week, 2+ day ago   (969+ words) Salesforce’s agreement to acquire Fin (previously known as Intercom) for approximately $3.6 billion is another signal that AI agents are moving deeper into customer service operations. The deal will likely be analyzed through platform consolidation, Agentforce acceleration and the economics of…...

1+ week, 6+ day ago   (1389+ words) Is Agentic Customer Experience getting real? Maybe, if you check out the news lately. As we close out August today and look ahead toward the final third of 2026, agentic customer experience is showing up in earnings calls, sports sponsorships and…...

1+ week, 6+ day ago   (1144+ words) If you use AI to interact with customers in the EU, you must tell them. That provision of the EU AI Act started Aug. 2. The EU AI Act's Article 50 transparency obligations require that people be informed when they're dealing with…...

1+ week, 6+ day ago   (393+ words) (Editor's note: Stay tuned for more coverage of Opticon with Brian Riback on site!) The launch targets a growing pain point. In a recent Optimizely study of more than 2,000 B2B marketing leaders, 81% said they switch between two or more disconnected AI…...

2+ week, 4+ day ago   (1253+ words) Whether AI delivered improved customer experience is questionable. Maybe it did. Or perhaps the knowledge-base updating, routing alteration, staff change, process redesign or seasonal demand alteration coincided with AI delivery. As AI spread along the customer journeys, it became increasingly complicated…...

2+ week, 4+ day ago   (532+ words) Deeper OpenAI tie-up. Webflow is now accessible inside Codex, expanding an existing ChatGPT integration. Packaged Skills. Built-in automations handle site audits, CMS updates and pre-publish code checks. Team impact. Marketing and web teams can execute routine site work through prompts,…...

2+ week, 5+ day ago   (1024+ words) Enterprise leaders face unprecedented pressure to inject technology and AI across every layer of their business, often creating an environment where no amount of automation seems enough. However, this aggressive trend has triggered a dangerous performance paradigm shift, forcing executives…...

2+ week, 5+ day ago   (340+ words) One platform for AI agents, CCaaS, ticketing, workforce management, quality and knowledge — live in 30 days and continuously self-improving SAN FRANCISCO, Aug. 25, 2026 (GLOBE NEWSWIRE) -- Crescendo today launched Crescendo Customer Experience Platform (CXP), an AI-native platform that consolidates categories the software industry…...

2+ week, 5+ day ago   (174+ words) Command center where AI agents draw on your full business context to execute and coordinate marketing work faster and with higher quality A Function Hampered By Manual Execution Across every knowledge-intensive industry, from coding to legal to customer support, agents…...