3+ day, 16+ hour ago   (293+ words) Typewise's own research found 81% of customer service teams still run AI as disconnected tools. The company argues the reason is that keeping AI working has quietly become a full-time job. Nova does that job itself. ZURICH, 10 September 2026 — Typewise today launched…...

4+ day, 15+ hour ago   (1404+ words) Everyone is focused on whether AI will replace Google. I think they’re asking the wrong question. Discovery has always been the cheapest part of the buying process. Trust has always been the most expensive. Agentic AI may automate discovery, but…...

4+ day, 20+ hour ago   (453+ words) Team-level AI memory. Agent Memory captures and shares decisions across marketing and revenue teams. Writer, the AI agent platform for enterprise marketing and revenue teams, on Sept. 9 unveiled Enterprise Brain — a governed, universal context layer that dynamically captures brand knowledge,…...

5+ day, 13+ hour ago   (899+ words) A customer tells an AI shopping assistant: “I need a counter-depth refrigerator under $2,000 that fits a 36-inch opening, and I need it delivered before Saturday.” That is not simply a product search. The customer has expressed an outcome, budget, physical…...

1+ week, 2+ day ago   (969+ words) Salesforce’s agreement to acquire Fin (previously known as Intercom) for approximately $3.6 billion is another signal that AI agents are moving deeper into customer service operations. The deal will likely be analyzed through platform consolidation, Agentforce acceleration and the economics of…...

1+ week, 4+ day ago   (343+ words) Funding secured. Capacity raised $54M in Series E, pushing total capital past $159M. Consolidation trend. Enterprises are swapping AI point solutions for unified platforms. Efficiency impact. IT and CX leaders gain simplified deployment and measurable ROI. Capacity, the St. Louis-based agentic support…...

1+ week, 6+ day ago   (1389+ words) Is Agentic Customer Experience getting real? Maybe, if you check out the news lately. As we close out August today and look ahead toward the final third of 2026, agentic customer experience is showing up in earnings calls, sports sponsorships and…...

2+ week, 5+ day ago   (1024+ words) Enterprise leaders face unprecedented pressure to inject technology and AI across every layer of their business, often creating an environment where no amount of automation seems enough. However, this aggressive trend has triggered a dangerous performance paradigm shift, forcing executives…...

2+ week, 5+ day ago   (961+ words) August 25, 2026 -- Author: John Moses -- Oura’s business is built on turning round-the-clock signals from your body into insights you can act on, so that health becomes a daily practice instead of a guessing game. When we looked at our own support…...

2+ week, 5+ day ago   (174+ words) Command center where AI agents draw on your full business context to execute and coordinate marketing work faster and with higher quality A Function Hampered By Manual Execution Across every knowledge-intensive industry, from coding to legal to customer support, agents…...